Scaling and Modernizing a National Pre-Licensing Program

The Challenge

• A leading national health services organization operates a comprehensive pre-licensing training program to prepare new hires and interns for state licensing exams. This program is a critical component of their talent development strategy, particularly for roles in Licensed Sales.
• The organization sought to modernize and scale its pre-licensing program to support a growing and geographically diverse learner base. This included transitioning to a more flexible virtual learning model, increasing class capacity, and improving learner outcomes—all while maintaining a high standard of support and performance.

The Results

• The dedicated support team led the transformation with a strategic, high-touch approach:
  

Virtual Learning Optimization: Transitioned the program to a fully virtual format while maintaining strong learner engagement and performance. The team worked closely with instructors and leadership to refine delivery methods and ensure a seamless learning experience.

Intern Program Optimization: Developed a licensing strategy for interns from 20 different states. This was essential to the organization’s intern-to-hire pipeline—67% of corporate interns transitioned to full-time roles the previous year. This was the first year interns were included in the Licensed Sales track.

Strategic Class Placement: Collaborated with internal stakeholders to ensure learners were placed in the most effective class combinations for their state exams.

High-Touch Support:
o    Led multiple registration calls (9 in just two weeks)
o    Delivered personalized study plans based on learner progress analytics
o    Maintained proactive communication to ensure program continuity and learner success

Consistent Performance: Maintained high pass rates while expanding and evolving the program.

Scalable Growth: More than doubled the program’s capacity over two years.

Enhanced Intern Conversion: Strengthened the intern-to-FTE pipeline through tailored licensing support.

Client Satisfaction: The organization praised the team’s unmatched dedication, responsiveness, and strategic insight, noting that no other vendor matched the level of support provided.